Returns

 

RETURN POLICY: 

  • Shipping will not be refunded on any returned items and is the responsibility of the customer when shipping items back to us. Store credit will be given for the purchase price of all eligible returned merchandise. Store credit may then be used to purchase that same item in a different size or a completely different item. We do not issue refunds past 7 days. Store credits expire in 90 days.
  • CLEARANCE, ACCESSORIES,FORMALS,SWIMWEAR, GIFT CARDS, AND INTIMATES SALES ARE FINAL AND ARE NON-RETURNABLE OR REFUNDABLE.  WE ENFORCE THIS POLICY STRICTLY AND STORE CREDIT WILL NOT BE GIVEN FOR THESE ITEMS.
  • You have 30 days from the date you placed your order to send in your item(s) for any Exchanges or store credits.
  • Refunds must be done within 7 days of receiving your merchandise!!
  • Returned items for exchanges or store credits or refunds must be received unwashed, unworn, and in new selling condition. The item must arrive with the original tags still attached to the product. You are responsible for return shipping costs. If you send your items in and they do not meet our standards for a credit, exchange, or refund, you are responsible for the return postage. The original receipt must accompany all products sent back.
  • Any uncertainties about the style and fit of your footwear or clothing should be resolved before taking the tags off or wearing them outside.
  • Items returned to us with makeup, deodorant, perfume or similar product stains will be shipped back to you and are subject to additional shipping cost. Also items that do not meet our requirements for store credits or exchanges will be sent back you.
  • Shoes must be returned in their original box and placed inside an additional protective shipping box. Damage to the shoe box makes the shoes ineligible for returns. In this case the shoes will be shipped back to you and you are subject to the return shipping costs. Footwear must be in new condition (no wear on the inside or outside). If you purchased the wrong size you may exchange them if available. If unavailable you will be issued a store credit unless it has been 7 days or less. Please note that you are responsible for shipping costs.
  • All items will be inspected for damage and tags being attached before shipping them to you
DEFECTIVE OR DAMAGED MERCHANDISE
All items will be inspected for damage, but accidents do happen so please inspect your order immediately upon receiving. If you believe you have received defective or damaged merchandise, you MUST contact us within 3 days of receiving your merchandise. No exceptions. 
 
DEFECTIVE/DAMAGED ITEMS PROCESS:
  • Use your smartphone to take pictures of the defective or damaged area and email the images to service@shopsparklesnspurs.com, including the tag in the image showing it is still attached.
  • Indicate "Defective" or "Damaged" in the subject line.
  • Include the first and last name on your Sparkles-n-Spurs Boutique account, order #, and product code/name of the item.

You will receive a response from our customer service support team within 48 hours

Refused or Undelivered Packages
Refused or undelivered packages are subject to return shipping costs that vary by shipping method used in the original order.

 

Order Status

What is the status of my order?
You can review the status of your order by clicking on the My Account link at the top of the page, where you can Sign Into Your Account to view your order status.

How do I change my order?,
If you need to make any changes to your order, please call us at 360-736-1970 immediately after making your purchase. We are open Sunday-Thursday from 10:00 AM-6:00 pm, and Friday and Saturday 10:00 AM -7:00 PM PST . Once your order has been processed, we will be unable to modify the contents of your order. We apologize for any inconvenience and will do our best to assist you.

How do I know if my order was placed?
Once you have completed your order, a confirmation email will be sent to the email address associated with your account. You may also view your order by clicking on the My Account link at the top right of the page and logging into your Sparkles-n-Spurs Boutique account.